Contacts
- Homepage
- Who we are >
- Investors >
- Media >
- Responsible Business >
- Contacts
We will become a more inclusive company and one that better reflects the communities and customers we source from and serve. Our colleagues will feel empowered to be themselves, to feel at home with us, build new skills, progress in their careers and share in our successes.
Our focus on inclusion is part of our People and Culture plan, developed with input from hundreds of our colleagues.
The plan has four key priorities:
Our Group-wide Inclusion and Diversity strategy and action plan is focused on four themes. It was developed by our People and Culture taskforce, a cross-section of representatives from around the business and included input from more colleagues via ‘listening sessions’.
Our senior leadership team role models Inclusion & Diversity.
Representation and authentic sponsors of culture change.
Our culture supports everyone to thrive and succeed.
Deep understanding of diverse groups to enhance the ‘lived experience’.
We commit to accessible and inclusive products, and multichannel experiences.
Inclusive, accessible design as a brand differentiator.
Our impact on society is amplified through investing in skills and work experience.
Targeted initiatives focused on addressing disadvantaged youth unemployment.
We are focused on enabling all colleagues, regardless of gender, race, background, or any other characteristics, to reach their full potential and believe that having a diverse workforce, with fair representation, is strategically important and generates value for all our stakeholders. Our data shows that our workforce is largely gender balanced overall but that women are under-represented at senior levels of executive leadership.
| 2018/19 | 2019/20 | 2020/21 | |
| Total workforce | 42% | 42% | 43% |
| All management | 36% | 35% | 36% |
| Senior management | 23% | 24% | 23% |
| Executive directors | 18% | 17% | 17% |
| Board of Directors | 55% | 38% | 44% |
We offer a range of opportunities for colleagues to learn new skills and keep improving and growing. We offered over 2,300 apprenticeships in 2020/21 that help colleagues to gain new qualifications. From 2021, we will further increase our focus on initiatives that support youth employability and social mobility.
