We will become a more inclusive company and one that better reflects the communities and customers we source from and serve. Our colleagues will feel empowered to be themselves, to feel at home with us, build new skills, progress in their careers and share in our successes.
Our Group-wide Inclusion and Diversity strategy and action plan is focused on four themes. It was developed by our People and Culture taskforce, a cross-section of representatives from around the business and included input from more colleagues via ‘listening sessions’.
Our senior leadership team role models Inclusion and Diversity. Representation and authentic sponsors of culture change.
Our culture supports everyone to thrive and succeed. Deep understanding of diverse groups to enhance the ‘lived experience’.
We commit to accessible and inclusive products, and multichannel experiences. Inclusive, accessible design as a brand differentiator.
Our impact on society is amplified through investing in skills and work experience. Targeted initiatives focused on addressing disadvantaged youth unemployment.
We offer a range of opportunities for colleagues to learn new skills and keep improving and growing. Colleagues completed over 2.6 million hours of skills for life learning during FY22/23 bringing the total number of hours completed since FY19/20 to 6.6 million, thereby surpassing our target.