Our People and Culture Plan

Our focus on inclusion is part of our People and Culture plan, developed with input from hundreds of our colleagues.

The plan has four key priorities:

• Creating a balanced operating model.
• Developing capabilities to fuel growth.
• Creating an agile, inclusive culture led by trust.
• Developing diverse leaders who inspire performance and pride.

Senior Leadership

Our senior leadership team role models Inclusion & Diversity.

Representation and authentic sponsors of culture change.
 

A Culture of Inclusion

Our culture supports everyone to thrive and succeed.

Deep understanding of diverse groups to enhance the ‘lived experience’.

Customer Proposition

We commit to accessible and inclusive products, and multichannel experiences.

Inclusive, accessible design as a brand differentiator.
 

Learning for Life

Our impact on society is amplified through investing in skills and work experience.

Targeted initiatives focused on addressing disadvantaged youth unemployment.

Gender balance 

We are focused on enabling all colleagues, regardless of gender, race, background, or any other characteristics, to reach their full potential and believe that having a diverse workforce, with fair representation, is strategically important and generates value for all our stakeholders.

% of female colleagues based on headcount

Skills for life

We offer a range of opportunities for colleagues to learn new skills and keep improving and growing. Colleagues completed over 2.2 million hours of skills for life training during 2021/22.