We will become a more inclusive company and one that better reflects the communities and customers we source from and serve. Our colleagues will feel empowered to be themselves, to feel at home with us, build new skills, progress in their careers and share in our successes.

Our targets

  • Improve gender balance to 35% women in senior leadership and 40% women in management by 2025.
  • Provide five million hours of skills for life learning by 2025.

Our progress

  • 37.7% of managers and 25.2% of senior leadership are now held by women. 
  • Colleagues completed over 2.2 million hours of training during 2021/22.
  • Almost 9,000 colleagues became shareholders through our new ‘1+1 Sharing In Our Future’ share plan.
  • Each banner and Group function has an Inclusivity Action Plan with targets linked to performance bonuses.

Our People and Culture Plan

Our focus on inclusion is part of our People and Culture plan, developed with input from hundreds of our colleagues.

The plan has four key priorities:

  • Creating a balanced operating model.
  • Developing capabilities to fuel growth.
  • Creating an agile, inclusive culture led by trust.
  • Developing diverse leaders who inspire performance and pride.

Our Inclusion and Diversity strategy

Our Group-wide Inclusion and Diversity strategy and action plan is focused on four themes. It was developed by our People and Culture taskforce, a cross-section of representatives from around the business and included input from more colleagues via ‘listening sessions’.

Senior Leadership

Our senior leadership team role models Inclusion & Diversity.

Representation and authentic sponsors of culture change.

A Culture of Inclusion

Our culture supports everyone to thrive and succeed.

Deep understanding of diverse groups to enhance the ‘lived experience’.

Customer Proposition

We commit to accessible and inclusive products, and multichannel experiences.

Inclusive, accessible design as a brand differentiator.

Learning for Life

Our impact on society is amplified through investing in skills and work experience.

Targeted initiatives focused on addressing disadvantaged youth unemployment.

Gender balance 

We are focused on enabling all colleagues, regardless of gender, race, background, or any other characteristics, to reach their full potential and believe that having a diverse workforce, with fair representation, is strategically important and generates value for all our stakeholders.

% of female colleagues based on headcount

  2019/20 2020/21 2021/22
Total workforce  42.4 % 42.6 % 43.1 %
All management  35.0 % 36.1 % 37.7 %
Senior management 24.0 % 23.2 % 25.2 %
Board of Directors 37.5 % 44.4 % 50.0 %

Skills for life

We offer a range of opportunities for colleagues to learn new skills and keep improving and growing. Colleagues completed over 2.2 million hours of skills for life training during 2021/22.

Colleague case studies