Material issues

Material issues

Our materiality assessment helps us to identify our most important Responsible Business issues, risks and opportunities, taking into account business priorities and the views of our stakeholders. It informs how we focus our resources, and what information we choose to include in our Responsible Business reporting.

Materiality refresh

We updated our assessment during 2019 and early 2020. The priority issues from a business perspective were identified through an internal workshop. This gathered input from a range of internal stakeholders including colleagues from our sustainability teams and key functions. Expert consultants conducted interviews with 20 external stakeholders including investors, peers, supply chain stakeholders, NGOs and trade associations. These two inputs were combined to develop our draft matrix (published in our 2020/21 Responsible Business Report).

In 2021, our matrix was reviewed by sustainability experts, in light of the impact of the pandemic and other events during 2020. They made a number of recommendations for adjusting our matrix and their findings were reviewed by a group of internal stakeholders from our Group functions.

The final matrix identifies several high-priority issues including product sustainability, climate change, human rights, and wood and forestry. Issues such as wellbeing, health and safety, data privacy and security, and diversity and inclusion, have increased in priority since last year. We have strategies in place to manage our most material issues. We will look to do a full review of our Materiality Matrix in the coming year.