We offer own and vendor branded home improvement products and services to consumers and trade professionals across our approximately 1,980 stores, via our e-commerce channels and through our franchise and joint venture partners.
By delivering our strategy and operating as a responsible business, we create sustainable value for our customers, colleagues, shareholders, suppliers and wider society.
Our key resources
Our people and culture
82,000 engaged colleagues with the right skills to serve customers.
Our financial strength and scale
Over £13 billion of sales in eight countries; collective buying scale.
Our diverse and trusted retail banners
Distinct retail banners which address diverse customer needs, with different models, strong customer relationships and a clear positioning and plan.
Our market-leading positions
Our retail banners occupy number one or number two positions in all our key markets.
Our channels
Network of approximately 1,980 stores, strong e-commerce capabilities, as well as franchise and joint venture partners.
Our own exclusive brands
Our own exclusive brands (OEB) allow our banners to offer differentiated products in terms of design, functionality, sustainability and value for money.
Our supplier relationships
Close collaboration with our suppliers to bring the best home improvement products to our customers at great prices, while ensuring they meet our ethical standards.
Our industry-leading Responsible Business practices
Longstanding commitment to make a positive impact for communities, colleagues, customers and the planet.
Sourcing and buying, delivering lower cost prices across all products (OEB and brands).
Technology and partnerships, providing all our banners with access to the best technologies and complementary partnerships.
Shared services and lower-cost functions.
Centres of Excellence, to set strategy and targets, to share knowledge and best practices, to support implementation, and to help steer progress.
Culture and values, providing a framework for our core behaviours, values, and industry-leading responsible business practices.
Differentiated OEB, which are innovative and provide a key source of difference.
Who do we create value for?
Customers
Making better homes accessible for everyone; helping tradespeople to get their jobs done quickly and affordably.
Colleagues
Inclusive, rewarding work and careers, developing skills.
Communities and society
Operating as a responsible business, with strong community involvement.
Environment
Protecting and restoring natural resources, tackling climate change.
Shareholders
Growing the value of the company sustainably.
Suppliers
Sharing value in our supply chain.
Partners
Growing our business together with joint venture, franchise and marketplace partners.
