Our business model

We offer home improvement products and services to consumers and trade professionals across our over 1,500 stores, via our e-commerce channels and through our franchise and joint venture partners. By delivering our strategy and operating as a responsible business, we create sustainable value for our customers, colleagues, shareholders, suppliers and wider society. At Kingfisher, we believe a better world starts with better homes. We help make better homes accessible for everyone.

Our key resources

Our people and culture
80,000 engaged colleagues, with the right training to serve customers.

Our scale
Over £13 billion of sales in eight countries.

Our financial strength
Strong balance sheet and cash generation.

Our leading retail banners
Strong and distinct retail banners that address diverse customer needs, operate different models and have a clear positioning and plan.

Our channels
Network of over 1,500 stores, strong online presence, as well as franchise and joint venture partners.

Our product offer
Our own exclusive brands (OEB) allow our banners to offer differentiated products in terms of design, functionality sustainability and value for money. 

Suppliers
Close collaboration with our suppliers to bring the best home improvement products to our cutsomers at great prices, while ensuring they meet our ethical standards.

Natural resources
Working to reduce carbon emissions from our business, products and supply chains and to create more forests than we use.

Society
Partnerships with communities and non-governmental organisations (NGOs) to address the issues that matter most to us, such as housing and climate change.

How do we create value?

Our leading retail banners target specific customer segments within their markets.

As trusted brands, they connect with customers and drive loyalty. They are powered by Kingfisher, which provides key benefits, such as Group sourcing and buying, differentiated own exclusive brands, services, technology and partnerships (including joint venture partners, franchisees and marketplaces) and ensures our values and responsible business practices are upheld.

These strengths are underpinned by our experienced, skilled and committed colleagues and the financial scale of the combined Kingfisher Group.

Who do we create value for?

Customers
Making better homes accessible for everyone and providing tradespeople with the right products in the right place to get their jobs done quickly and affordably.

Colleagues 
Inclusive, rewarding work and careers, developing skills.

Communities and society
Operating as a responsible business, with strong community involvement.

Environment 
Protecting and restoring natural resources (e.g. forests) and tackling climate change.

Shareholders
Growing the value of the company sustainably.

Suppliers
Sharing value in our supply chain. 

Partners
Growing our business together with joint venture, franchise and marketplace partners.