Our strategic progress

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Accelerate e-commerce through speed and choice

We plan to accelerate our e-commerce sales, with the ambition of reaching 25% e-commerce sales penetration. We will do this by offering our customers faster fulfilment of orders, greater convenience and broader product choice, leveraging our store assets, e-commerce marketplace and data-led propositions. This will be supported by the ongoing modernisation and simplification of our technology landscape, which is unlocking the rapid development of more customer-centric digital tools and services.

Read more in our half year results announcement

Watch the video to see how we're making progress against the strategy

 Accelerate e-commerce through speed and choice proof points


e-commerce sales growth


B&Q marketplace participation in February 2023


e-commerce sales penetration


orders picked from stores

Figures from half year results ended 31 July 2023

Discover other areas of our strategic progress