Our people and culture

Wellbeing and engagement are key priorities in creating the conditions for colleagues to be successful at Kingfisher. These have never been more important than in the past year as we have learnt to navigate life during a global pandemic. Our 82,000 colleagues have done a tremendous job to keep our businesses running efficiently despite the disruption that Covid-19 has caused to both their personal and professional lives.

Our teams, particularly those in frontline store roles, have approached the challenges of the past year with grit, determination, sensitivity and commitment.

A new People and Culture plan to empower our people

In June 2020, we launched the new ‘Powered by Kingfisher’ plan to address the significant growth opportunities that exist within the home improvement market. We also started work on a new People and Culture Plan that will help deliver this new strategy.
We identified four key People and Culture priorities:
1. Creating a balanced operating model.
2. Developing capabilities to fuel growth.
3. Creating an agile culture led by trust.
4. Developing leaders who drive growth, inspire pride and create an inclusive culture.
Key to the development of the plan was listening to what our colleagues felt mattered most. A cross-functional taskforce was established to gather input and ideas from hundreds of colleagues from stores and head office functions through listening groups, surveys, forums and interviews. The four priorities under our People and Culture Plan are discussed in more detail in our Annual Report on pages 14 and 15.