Product returns can be a significant source of waste in the retail sector. At Screwfix, we’ve been partnering with iForce for several years to reduce waste from returned power tools.
Through this partnership, returned tools are assessed and tested, repaired and cleaned where necessary, and whenever possible, refurbished for resale at a discounted rate. Almost 50,000 returned power tools were refurbished and resold in 2020, saving over £1.6 million. The 1% of tools that cannot be resold, are disassembled and recycled with no waste going to landfill.
Screwfix is also working with its power tool suppliers to offer a collect and repair service, which has reduced the number of faulty product returns. Since 2018, over 44,000 products have been repaired.
Screwfix, with B&Q, have recently launched a repair service for our own exclusive product brand Erbauer power tools and will be extending their range of spare parts to help customers prolong product life.
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