Responsible Business

A better future needs:
Greener, healthier homes

That’s why we’re committed to:
Inspiring our customers to make more sustainable choices for their homes by expanding our offer of greener, healthier products

Key proof points from FY25/26:

58.2% of total Group sales came from our Sustainable Home Products (SHP)
(target: 60% by 2025/26)

70.1% of OEB sales came from SHPs
(target: 70% by 2025/26)

A better future needs: 

Products to be more accessible and last longer

 

That’s why we’re committed to:

Working to keep products in life for longer by design and through repair and refurbishment, giving customers flexible and affordable access through rental and resale

A better future needs:
Thriving forests

That’s why we’re committed to:
Continuing to deliver our Forest Positive ambition: Protecting forests through responsible sourcing and by partnering to restore them, building on our long legacy in forest work

Key proof point from FY25/26:

99.4% of wood and paper products responsibly sourced
(target: 100% by 2025/26)

A better future needs:
Opportunities for everyone to grow their careers

That’s why we’re committed to:
Investing in developing skills and providing opportunities for career progression for all, whatever their socio-economic background

Key proof point from FY25/26:

12,658 colleagues across the Group completed apprenticeship, traineeships and formal qualification since 2023/24
(target: 20,000 by 2030/31)

Environmental	Social	Governance
Net zero emissions (Scope 1 & 2)	Community	Governance & reporting
Packaging & waste	Human rights & ethical sourcing	Ethical conduct
	Diversity
	Health & safety

 

Key proof point from FY25/26:

 

33.3%of senior leaders are women, compared with 30.1% in 2024/25

(target: 35% by 2025/26)

 

40.5% of managers are women, compared with 39.8% in 2024/25

(target: 40% by 2025/26)

 

68.7% reduction in our Scope 1 and 2 emissions since 2016/17 

(target: 37.8% by 2025/26)

 

45.9% reduction in our Scope 3 intensity since 2017/18

(target: 40% by 2025/26)

 

5.2 million people reached by our community projects since 2016/17

(target: 2 million people by 2025/26)

 

£10.8 million invested in our communities through cash, product donations and fundraising in 2025/26