Environmental, Social and Governance (ESG) issues


To help customers create sustainable homes we need to make sustainability part of everything we do and personal to everyone in the company. We aspire to have a Net Positive impact – helping our customers to create sustainable homes, transforming our business to be restorative to the environment, and improving life for the communities where we operate and in our supply chain.

Our Net Positive priorities

Net Positive is our long-term ambition for how we will truly integrate sustainability into our business and play our part in creating a society that is better for all. By becoming Net Positive we want to create positive change and grow our company in a sustainable way so that our shareholders, customers, employees, suppliers and communities all prosper. With Net Positive, we aim to:

  • Have a positive impact on people and communities;
  • Be restorative to the environment;
  • Become carbon positive;
  • Waste nothing; and
  • Create wealth.

We focus on four priority issues that are most material to our business, customers and stakeholders, and three other areas that are essential to us achieving our sustainability goals. We have set ourselves 53 targets to help us progress towards our long-term goals.

Our business exists to help people improve their homes and through doing so to improve their lives. Sustainability is core to our purpose because homes cannot be better without being more sustainable. We believe that by integrating sustainability across our business, we can create a more innovative, resilient and successful company, one that creates value socially, environmentally and financially. Find out more at www.kingfisher.com/sustainability

Our commercial model for sustainability

Our commercial model for sustainability shows how becoming Net Positive generates value for our business. We use it as a tool to engage our senior managers on sustainability and to develop implementation plans which help our markets contribute towards meeting our overall Net Positive targets. It focuses on the benefits of integrating sustainability in four core areas:

  • Revenue opportunities
  • Customer preference
  • Supply chain resilience
  • Efficiency and productivity

Our group and operating company sustainability teams work with their colleagues around the business to integrate sustainability. Their role is to demonstrate the importance of sustainability issues at both a personal and business level and provide the practical tools and support to help our people make sustainability part of what we do.

Our Sustainability approach encompasses four priorities that are closely linked with our business goals – timber, energy, innovation and communities – and three other issues: employees, suppliers and the environment.

We report progress against our Net Positive targets on an annual basis, see Sustainability Report, We have a number of policies and guidance documents specifically relating to Sustainability, which are regularly updated.

Overall responsibility for sustainability now sits with our Chief Customer Officer, who is a member of our leadership team and reports directly to our Chief Executive Officer. This is a new position, whose role is to create the best experience for our customers online and in-store, and to integrate sustainability across the customer journey. In line with our aim to fully integrate sustainability, we no longer have a separate Group Sustainability Director role. Sustainability issues are regularly discussed at meetings of the Kingfisher Board of Directors.

To read more please see our Sustainability Report.