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What's new

In this section you will find information about what’s new at Kingfisher - from new products and services available to our customers, to new stores launched in the 10 countries in which we operate.

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Driving our digital capability

Our Digital Hub opened in 2016 in central London and is working on driving forward Kingfisher’s digital growth plans. Work is focusing on two areas: ecommerce and home improvement services.

Ecommerce

Our ecommerce plans follow closely behind the roll-out of our new unified IT platform, which was completed in B&Q UK and Castorama France last year and is on track to be implemented across the whole business in 2019. Key developments in the last 12 months include the launch of a new one-hour Click & Collect service at B&Q in August 2017. In addition, a new Group mobile platform was built and launched initially at B&Q in the UK. B&Q’s new mobile app features rapid loading speeds of less than one second, making it one of the fastest apps around. The app has been delivering higher average transaction values. Engagement from customers and colleagues has also been excellent with a near 5* star rating on the App store so far.

In January 2018, the new Castorama France website was launched, featuring better search facilities, improved navigation and better check-out. A new mobile app for Castorama France will follow shortly.

Home improvement services

One of our key aims is to help our customers along all the steps of their home improvement project, including ideas and inspiration. A first step was the launch of the new bathroom planning tool at B&Q UK. This enables customers to create 3D designs of their bathroom. So far, over 60,000 planning sessions have been completed on the site. Further digital services will be launched later this year.

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