Our progress

We have substantially delivered our strategic milestones for the third year in a row.

Unique & unified

  • Unify 40% of product (cost of goods sold (COGS)
  • Deliver growth in unified & unique sales and gross margin

Digital

  • Deliver final year of unified IT platform roll out alongside better e-commerce
  • Complete e-commerce roll out in France and Poland
  • Market launch of first home improvement services in UK and France

Operational efficiency

  • Deliver a further £30 million of benefits from unified GNFR programme
  • Implement finance shared services in at least two Operating Companies

Retail operations

  • Maintain higher than average retail sector colleague engagement scores

* COGS = cost of goods sold, GNFR = goods not for resale

Our strategic milestones for the year ahead

The third year (full year 2018/19) of our plan represents another year of significant implementation. The strategic milestones for 2018/19 are set out below.

Unique & unified

  • Deliver growth in unified & unique sales and gross margin
  • Demonstrate improvement of our customer proposition

Digital

  • Deliver digital sales growth
  • Complete common digital platform implementation in all Operating Companies

Operational efficiency

  • Deliver further benefits from operational efficiencies

Retail operations

  • Trial new concept stores
  • Maintain higher colleague engagement scores than retail sector

*COGS = cost of goods sold, GNFR = goods not for resale

Read more about our progress against our strategic milestones in Year 3 2018/19 Annual Report & Accounts