Company Overview









Our customers are everyone wanting to improve their home - whether they are owners or renters – as well as those who help them, from expert DIYers to professionals.

We base everything we do on the reality of people’s lives, on the different types of houses they live in, and on real home improvement needs. 

In 2015, we launched our transformation plan. We saw huge opportunity in combining and concentrating our strengths to work as one company. Where global functions and local Operating Companies work hand in hand enabling the business to become more efficient and competitive. From using technology to create a seamless customer experience, to complementing digital capability with an inspiring store experience, and from developing and designing leading edge product ranges ourselves, to building in sustainability everywhere – in our products and in our operations. 

Our over 78,000 colleagues have a common passion for home improvement and each has a role to play in helping us achieve our purpose to make home improvement accessible to millions of people. Our people are committed to excellence and keeping things simple, are curious and always humble - and we help everyone to grow their knowledge of home improvement to make our customers’ home improvement projects that little bit easier.

In the year ended 31 January 2019, we reported sales of around £11.7 billion, with underlying pre-tax profits of £693 million. We are included in the FTSE4Good socially responsible investment index, and we participate in the Carbon Disclosure Project’s (CDP) Climate and Forests questionnaires annually.

* Total headcount, not full time equivalent (FTE)