Our strategic progress

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Build mobile-first and service orientated customer experience

Our customers are using mobile more than ever, from research and inspiration, all the way through to purchase, delivery, building and installation. We believe that mobile will remain the most important way for customers to interact with us. We intend to make it easier for them to shop with us, by being mobile-first, data-led and focused on service. We also aim to provide customers with a more compelling and complete range of services, including visualisation tools and installation services.

Read more in our full year results announcement

Build mobile-first and service orientated customer experience proof points

11.2%

increase in mobile sales in FY1 21/22

Screwfix and Castorama apps

driving higher mobile traffic & conversion

54%

of total e-commerce orders
1024px-Needhelp
Needhelp services now available in UK, France and Poland

Figures from full year results ended 31 January 2022

Strategy in action latest news

Discover other areas of our strategic progress