Our strategic progress

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Human, agile and lean

To deliver the best possible service to our customers and ensure our colleagues are engaged, fulfilled and able to realise their full potential, we are building a culture based on trust, agility, inclusion and curiosity. We are adopting a ‘done is better than perfect’ mindset to move faster and with more agility, given the rapidly changing environment in which we do business. We also realise the need to be leaner and more productive, and are making changes to lower our costs and same-store inventories. And through the use of our scale, we expect to extract further value from sourcing and buying.
Read more in our half year results announcement


Human, agile and lean proof points


store right sizings completed by B&Q in FY 22/23


eNPS score, significantly ahead of global retail benchmark
Figures from half year results ended 31 July 2023

Discover other areas of our strategic progress