Alongside our four priority issues that are most material to our business, customers and stakeholders, we work on improving three important areas: suppliers, the environment and people, that are essential to us achieving our sustainability goals.

Our People

It goes without saying that we want to do right by our people, and we also believe a more engaged team will go the extra mile for customers. So we’re always investing in our people’s development, to help them become better advisors. Across Europe, Castorama colleagues are being invited into customers’ houses to see first-hand their home improvement challenges. In Poland, 10,000 of these visits happened in 2015.

Our people can only be truly engaged if they’re given every chance to thrive. Across all our operating companies in 2015 we invested £13m in learning and development. And it’s essential that these opportunities are open to everyone. At Screwfix, 32% of the workforce is under 24 and the management-training programme is offered to employees of any age. All this investment is paying off: 61% of our people are now classified as engaged, putting us in the top 50% in the Gallup database of retail companies.

As we transform our business, our culture is all important. We need the right mindset, outlook and behaviours to create an environment where all our people have the confidence and feel equipped to get involved and inspired to achieve our goals.

Our ambition is to connect our businesses with one common culture and shared basic belief about what Kingfisher stands for.

You can read more in our Sustainability Report.

Suppliers and partners

Our customers want to be confident that the products they buy from us have been made in a supply chain that looks after its workers, respects human rights and protects the environment.

We choose our suppliers carefully, selecting partners who can deliver great products, without harming people or the planet.

Our work to unify our product offer and goods-not-for-resale (GNFR) sourcing means we are taking a more centralised approach to sourcing, negotiating larger contracts with a smaller number of suppliers, and often working directly with manufacturers. This will bring opportunities to partner with suppliers on sustainability and we have created a new Sustainability Director role in our Offer and Supply Chain function to drive this work.

We are also partnering with suppliers to improve the sustainability performance of our products.

We reviewed and updated our Ethical Sourcing Policy and standards during 2015/16 to reflect new legislation including the UK’s Modern Slavery Act and similar legislation proposed in France.

Our new policy applies across all group and operating company suppliers including those providing goods and services not for resale. It will help us take a more consistent approach and to embed ethical sourcing principles in the development of our unified offer.

We also updated the Kingfisher Minimum Workplace Standards, covering areas such as human rights, health and safety, employment rights, the environment and ethical business practices and introduced a consistent standard for supplier ethical and environmental audits.

Our policy and standards commit us to monitoring supplier performance and to taking action in the event of any significant breaches of our requirements.

You can read more in our Sustainability Report.


Our customers want healthy homes and gardens, free from harmful chemicals and with less waste. That’s why we’re working systematically to design out negative environmental impacts in areas like chemicals, packaging and peat.

We’re applying the same approach in our business including designing out waste, using resources carefully, avoiding harmful chemicals and protecting ecosystems and biodiversity.

Ultimately we aspire to be restorative to environments, not just reducing negative impacts but creating positive change locally and globally.

To achieve this we focus on the below areas:

  • Waste: working towards our target of zero waste to landfill
  • Transport: reducing CO2 emissions from haulage and business travel
  • Water: reducing water use in our operations and providing products that help customers use water more efficiently
  • Chemicals: phasing out harmful chemicals
  • Packaging: improving the environmental credentials of packaging
  • Sustainable construction: reducing the impacts of construction including tackling waste and enhancing biodiversity
  • Peat: phasing out peat from our products in the UK.

You can read more in our Sustainability Report.



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