Managing Sustainability

Illustration of man pointing at goods

Sustainability should be a natural part of the way we work every day. We are focussing on integrating sustainability into every aspect of the business and are establishing strong governance processes to oversee our work.

Leadership from the top

Sustainability, as a pillar of the ONE Kingfisher business strategy, is the responsibility of our Chief Executive Officer. This responsibility is discharged to our Chief Customer Officer, who is a member of our leadership team and reports directly to our CEO. He is responsible for integrating sustainability across the whole business. Our Group Sustainability Committee provides direction on the development and integration of sustainability. It is responsible for providing the governance framework to deliver our strategy. The Committee, which met two times during the year, is chaired by the Chief Customer Officer and its members include senior leaders from our Group functions and operating companies. It monitors progress against our targets and reviews risks and opportunities. It also facilitates sharing of best practices across the Group and supports the development of capacity and capability at all levels throughout the business to deliver on our goals. Our Board receives regular updates on our sustainability performance. Identification and management of risks relating to sustainability, at an operating company and Group level are incorporated in our strategic risk assessment processes.

Our sustainability teams

Our central sustainability team develops and leads implementation of our sustainability strategy and engagement with our stakeholders. It provides oversight of governance across all areas of sustainability and is a source of expertise for the business. It works closely with our operating companies and functions including Offer and Supply Chain, group purchasing, digital and retail operations to embed sustainability into how we work. We have a sustainability lead in every operating company and sustainability teams in our largest markets. They report into a director or Board member who is responsible for delivery of our strategy. The Kingfisher Sustainability Network is a monthly forum for our sustainability experts. The online Kingfisher Exchange enables colleagues in our sustainability, retail operations, health and safety and customer insight teams to share best practices.

Products and sourcing

Our Offer and Supply Chain (OSC) function sources and develops our ranges, including our unique and unified product offer and is responsible for ensuring the availability of our products and their delivery to our stores and customer homes. Our OSC sustainability team works with our buying offices, product leads, designers, engineers and product communication experts to integrate sustainability into our offer using our sustainability policies, Sustainable Home Product Guidelines and our sustainability roadmaps for each category. We are making sustainability a core learning module for all OSC colleagues.

Keeping track of performance

Operating companies and Group functions report progress against our targets to the Group once a year via our Foundations questionnaire. The results are reviewed by our operating company CEOs and senior directors at Group level. We publish an annual internal progress report which enables our senior leadership to track and compare performance across our companies. This is reviewed by the Group Sustainability Committee and communicated to all operating companies.

Training and engaging our people

We invest in helping our people to build their sustainability knowledge and to share information and ideas. Sustainability is part of induction training at five of our operating companies and we run more detailed training for relevant employees in key areas. For example, we train our product teams on our sustainable home product guidelines. We make sure our leadership have the knowledge and skills to lead on sustainability. For example during 2016/17, 35 senior employees in the business completed courses by the University of Cambridge Institute for Sustainability Leadership. More information and examples are included in our Sustainability Report 2016/17.

Stakeholder engagement

We engage with a wide range of stakeholders to understand their views, learn from their expertise and share our approach and performance. Our stakeholders include our customers, investors, people, suppliers and regulators as well as NGOs, the media and other organisations working on sustainability and business issues. Examples from 2016/17 are included in our Sustainability Report. There you can read a perspective on our performance from Sally Uren, Chief Executive of Forum for the Future.

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