We have developed a course of continuous training, which includes three programmes:
- START: aimed at supporting newcomers, helping them to settle into new roles. The programme gives an understanding of company roots, values, strategy, our customers, retail basics and DIY knowledge.
- MOVE: aimed to develop experienced staff members and help them to progress in their day-to-day role. This is supported by a number of retail, product and management topics which are delivered in different ways: Master-classes, e-learning, internal and external training sessions and conferences.
- FLY: aimed at growing talented employees, who are identified as ‘high potential’ and enabling career progression. Store employees of different levels can take part in the programme. In 2015 all 11 participants of the FLY programme were promoted to Store Director level.