To ensure everyone feels able to do their best work, we continue to invest in learning and on-the-job training, as well as providing opportunities for colleagues to connect with customers as illustrated in these case studies and training programmes.
Case study: LEAD programme
Kingfisher’s LEAD programme, sponsored by our most senior leaders, is building a pipeline of talent for senior roles. 15 colleagues completed the first intake, with eight having already taken bigger roles within the company.
Another 24 high-performing managers joined the programme in December 2015 and are now building the leadership capabilities that will be essential for them to transition into more complex roles in the future.
Case study: Re-thinking customer service from a customer perspective
Castorama colleagues from multiple countries are talking to customers in their homes about the improvements they are carrying out. These visits help colleagues see first-hand our customers’ reality and the barriers to completing their home improvements. In Poland alone 10,000 colleagues visited customer homes in 2015.
The project is providing insights that will inform future solutions and is building a great sense of camaraderie among colleagues as they work towards a common goal.